21 April 2014
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FAQ

Select from the topic-specific questions to find the answers to your question. For further assistance on using our Sabah.Net account services, please e-mail our Customer Support or call our Hotline at (088) 234101.

General Network
Can I still keep my Internet account from different Internet Service Providers (TMnet or Jaring)?
  • Definitely. Sabah.Net does not restrict you to access using only Sabah.Net account. You can keep your Internet accounts from other Internet Service Providers (ISPs).
Is my Sabah.Net account really free?
  • Yes, it is free. The only thing you need to pay is your connection fee (when you dial-up to Sabah.Net). This fee is charged to your phone bill. It costs 3 sen per minute to access Sabah.Net. Please refer to the Products dan Services page for more information regarding the charges.
What's in it for me if I apply for Sabah.Net?
  • Sabah.Net users will have exclusive access to specific Intranet applications and contents. Here are just a few of the services you can expect in the future:-
    • Bulletin Board System, where you can search for or post job opportunities, current events in Sabah, announcements and more
    • E-fora, where you can have discussions on-line on your own pace anywhere, anytime, with anyone in the whole world, as long as you have Internet access
    • On-line Faxing, with fees equal to a local call when you fax anywhere in Sabah
    • Government and commercial on-line tendering system
    • Education applications, where you can book a place in primary/secondary/higher learning schools for yourself or your child, get tutoring on-line, reserve and search books in Sabah State Library, or check your PMR/SPM results on-line
    • Electronic commerce applications, where you can make electronic fund transfers, on-line insurance claim, on-line reservations to hotels and travel agencies, bidding services
    • and the list goes on...
  • For organisations and companies wishing to host their applications in Sabah.Net, these are a few of the benefits:-
    • Enterprise Networking : Companies and organisations can establish secured enterprise-wide network on Sabah.Net
    • Intranet Applications and Contents : Companies and organisations can develop their own Intranet applications and contents and make them instantly accessible to targeted users via the security of the Sabah.Net infrastructure.
    • Internet Applications and Contents : Companies and organisation can also host their Internet applications and contents in the Sabah.Net Internet Servers Farm, eliminating the need to invest in equipment and infrastructure facilities.
What are the products and services that are available in Sabah.Net?
  • Sabah.Net offers the following services via its System Administrator and Operator. These products and services are made available to the public and private sectors, education sector, non-profit and non-governmental organisation, as well as the general public.
    • Sabah.Net Access and Subscription Services
    • Sabah.Net Data and Application Hosting Services
    • Sabah.Net Application Development Services
    • Network Management Services
    • Sabah.Net Value-Added Applications
    • Sabah.Net Consultation Services
    • Sabah.Net Training Services
    • Sabah.Net IP and Domain Name Registration Services
  • For further information, please refer to Sabah.Net Products and Services.
Can I access the Internet via Sabah.Net?
  • Yes. As a Sabah.Net user, you can access the Internet via Sabah.Net.
Are there any policies that guides the use of Sabah.Net?
  • Yes. Sabah.Net users can refer to the On-line Policies for further information.
What do I do if my mail quota has been exceeded?
  • You will know your mail quota has been exceeded when you receive a message with the subject "Warning -- QUOTA EXCEEDED". If you stop receiving this message the next time you download/check mail, it means your quota has been cleared and you do not have to do anythingelse. If you continue to receive this message every time you check mail, you need to clear your mail quota. Firstly, make sure that you do not leave a copy of your messages on the server after retrieval. To disable this function, do the following:
    • In Netscape Messenger, click on Edit menu -> Preferences -> Mail & Newsgroups -> Mail Servers -> click Edit button -> go to POP tab -> untick (leave the box empty) for "Leave messages on server" -> click OK until you get back to your Inbox.
    • In Outlook, click on Tools menu -> Accounts -> go to Mail tab -> double-click on your mail account (which has exceeded quota) -> go to Advanced tab -> in Delivery section, untick (leave the box empty) for "Leave a copy of messages on server" -> click OK -> click Close.
    • Now download/check your mail again. You should not receive the "Warning -- QUOTA EXCEEDED" message anymore. This means your mail quota has been cleared.
Can I develop applications that ride on Sabah.Net?
How do I contact Sabah.Net?
How can I know what is the speed of my internet line connection?
  • Please click here to check your connection speed
Dial-up
Who can dial-up to Sabah.Net?
  • Any Malaysians residing in Sabah with a Sabah.Net account can dial-up into Sabah.Net.
How do I become a dial-up member?
Can I have access to my Sabah.Net account when I am travelling outside Sabah?
  • At the moment you will not be able to access Sabah.Net outside Sabah. However, you will still be able to access your Sabah.Net e-mail services via the Internet.
What is the charge for dial up calls?
  • The charge for dial-up to Sabah.Net - 1300882021 - First 2 minutes is 8 sen.Every additional minute is 4 sen per minute. Example: A 5 minute call will amount to 8 sen + 4 sen + 4 sen + 4 sen = 20 sen
Data & Application Hosting
What is Sabah.Net Data and Application Hosting Services?
  • Sabah.Net Data and Application Hosting Services is a service provided by Sabah.Net for its users to host data and applications on Sabah.Net server, in order to make them accessable by other Sabah.Net users or the Internet community. Some of the examples web pages, database and so forth. For further information, please refer to Sabah.Net Data and Applications Hosting Services.
Who can host data and application on Sabah.Net?
What are the differences between the Sabah.Net Internet Server Farm and Sabah.Net Intranet Server Farm?
  • Sabah.Net Interenet Server Farm is allocated in the Internet zone which is outside the Sabah.Net firewall, and Sabah.Net Intranet Server Farm is allocated in the Intranet zone which is inside the Sabah.Net firewall.Data and application that are hosted in the Internet Server Farm are accessable by all Sabah.Net users and also Internet users. On the other hand, data and application that are hosted in the Intranet Server Farm are accessable only by Sabah.Net users.
How do I apply for Sabah.Net Data and Application Hosting Services?
Internet
Can I browse Sabah.Net web page via the Internet?
  • Yes, in the sense that a mirror copy of the Sabah.Net home pages are hosted on the Sabah.Net Internet Server Farm. Internet users can access the home page at http://www.sabah.net.my.
Can I send and receive Internet email via Sabah.Net?
  • Yes. You can receive Internet mail via Sabah.Net. Your e-mail address, which is provided to you when you register, can be used for both Intranet and Internet mail.
Can I access other Internet services via Sabah.Net?
  • At the moment, users can only access Internet web sites, e-mail, and IRC via Sabah.Net. However, other Internet services will made available to the users in stages.
E-mail
How much disk space is allocated to my e-mail account?
  • All Sabah.Net email users are given 2MB hard disk space for storing their e-mail messages.
How long can I keep my e-mail messages in the e-mail server?
  • You can keep your e-mail messages in the e-mail server as long as you wish. However, it is recommended for users to frequently remove their messages from the e-mail server. Once the allocated 2MB hard disk space is full, no further e-mail messages can be sent to the user’s e-mail account.
Can I access other ISP e-mail servers through Sabah.Net?
  • Sabah.Net does not plan to restrict its users from accessing other e-mail servers in the Internet. In most cases, users will have no problem accessing other e-mail servers through Sabah.Net. However, Sabah.Net does not guarantee such services.
How do I apply for a Sabah.Net e-mail account?
What should I do if I forget my password?
How do I change my user ID?
  • For account management purposes, users are currently not allow to change his / her user ID once confirmed.
How do I change my password?
Member Corner



Weather

e.g: Sandakan, Tawau, Lahad Datu

Reach Us Easily
  • 24 x 7 Hotline
    088-234101
  • Tel (Working Hours)
    088-231101
  • Office Opening Hours
    Mon-Fri: 8:00am-5:00pm
Hotline
Emergency Service
  • Ambulance: 999
  • Fire: 999
  • Police: 999
  • Police Hotline: 088-318555
Health

Kota Kinabalu

  • Queen Elizabeth Hospital: 088-517555
  • Sabah Women's & Children's Hospital: 088-522600
  • Hospital Mesra Bukit Padang: 088-240984

Other Districts

  • Beaufort Hospital: 087-212333
  • Beluran Hospital: 089-511333
  • Keningau Hospital: 087-333355
  • Kinabatangan Hospital: 089-561857
  • Kota Belud Hospital: 088-976333
  • Kota Marudu Hospital: 088-661980
  • Kuala Penyu Hospital: 087-853100
  • Kudat Hospital: 088-611581
  • Kunak Hospital: 089-894100
  • Lahad Datu Hospital: 089-881522
  • Papar Hospital: 088-913333
  • Pitas Hospital: 088-676100
  • Ranau Hospital: 088-875266
  • Duchess of Kent Hospital, Sandakan: 089-212111
  • Semporna Hospital: 089-781522
  • Sipitang Hospital: 087-821533
  • Tambunan Hospital: 087-774333
  • Tawau Hospital: 089-773533
  • Tenom Hospital: 087-735577
  • Tuaran Hospital: 088-787355

Private Medical Facilities

  • Damai Specialist Centre: 088-222922
  • Kota Kinabalu Specialist Centre: 088-252500
  • Rafflesia Medical Centre: 088-272620
  • Sabah Medical Centre: 088-211333
Utilities

Electricity Services

  • SESB (General): 088-282500
  • SESB (Complaints): 15454

Telephone Services

  • Celcom: 1300-111000
  • DiGi: 016-2211800
  • Maxis: 1800-821123
  • Telekom Call Centre: 100
  • U Mobile: 018-3881318

Water Services

  • Water Department (General): 088-232364
  • Water Department (Complaints): 088-711767
  • Water Department (Beaufort): 087-212295
  • Water Department (Beluran): 089-511176
  • Water Department (Keningau): 087-334428
  • Water Department (Kinabatangan): 089-561970
  • Water Department (Kota Belud): 088-977846
  • Water Department (Kota Marudu): 088-661450
  • Water Department (Kuala Penyu): 087-884243
  • Water Department (Kudat): 088-612004
  • Water Department (Kunak): 089-851113
  • Water Department (Lahad Datu): 087-881767
  • Water Department (Membakut): 087-887362
  • Water Department (Papar): 088-911434
  • Water Department (Sandakan): 089-663001
  • Water Department (Semporna): 089-781274
  • Water Department (Sibuga): 089-665460
  • Water Department (Sipitang): 087-821904
  • Water Department (Tambunan): 087-774270
  • Water Department (Tawau): 089-761057
  • Water Department (Tenom): 087-735762
  • Water Department (Tuaran): 088-788350
Facilities

Airports

  • Kota Kinabalu International Airport: 088-325555
  • Lahad Datu Airport: 089-881491
  • Sandakan Airport: 089-660405
  • Tawau Airport: 089-950777

Libraries

  • Sabah State Library Headquarters: 088-214828
  • Keningau Regional Library: 087-336096
  • Kota Kinabalu Regional Library: 088-254333
  • Sandakan Regional Library: 089-210916
  • Tawau Regional Library: 089-760632

Sports Complexes & Hostels

Sports Complexes
  • Keningau Sports Complex: 087-341702
  • Kota Kinabalu Sports Complex: 088-232166 / 088-259466
  • Penampang Sports Complex: 088-718060
  • Sandakan Sports Complex: 089-632684 / 089-665448
  • Tambunan Sports Complex: 087-773014
  • Tawau Sports Complex: 089-752820
  • Tenom Sports Complex: 087-735625
Hostels
  • Keningau Hostel: 087-341702
  • Kinabalu Hostel: 088-221567
  • Sandakan Hostel: 089-665326
  • Tawau Hostel: 089-752818

Hotels & Resorts

Kota Kinabalu
  • Bunga Raya Island Resort: 088-380390
  • Gayana Eco Resort: 088-380390
  • Hyatt Regency Kinabalu: 088-221234
  • Le Meridien: 088-322222
  • Nexus Resort & Spa Karambunai: 088-480888
  • Promenade Hotel: 088-265555
  • Shangri-La's Rasa Ria: 088-792888
  • Shangri-La's Tanjung Aru Resort & Spa: 088-327888
  • Sutera Habour Resort: 088-318888
Ranau / Kundasang
  • Kinabalu Pine Resort: 088-386775
  • Mount Kinabalu Heritage Resort & Spa: 088-889511
  • United Merlin Resort: 088-889366
Sandakan
  • Hotel Seafront Sandakan: 089-222233
  • Sabah Hotel Sandakan: 089-213299
  • Sepilok Jungle Resort: 089-533031
  • Swiss Inn Waterfront Sandakan: 089-240888
Tawau
  • Belmont Marco Polo Hotel: 089-777988
  • De Choice Hotel: 089-776655
  • Hotel Emas: 089-762000
  • Promenade Hotel: 089-982888
  • Walaitokou Hotel: 089-772428